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Contact support
If the help center didn’t answer your question, write to us and we’ll work it out together. Ukrainian or English — whichever suits you.
Our main support channel. Tell us what happened and we’ll reply to the same address.
Email [email protected]When we reply
We read support mail every day and aim to reply within one working day, Kyiv time. Urgent payment and delivery questions come first.
Before you write
Try the search at the top — the answer may already be here. If it isn’t, we’re glad to help.
What to include
A few lines here usually turn a four-email thread into one.
- Your shop address — for example, mystore.live-cart.com.
- What you were doing, and what you expected instead of what happened.
- The order number, if it’s about one specific order.
- A screenshot if there’s an error on screen. The error text works too.
- Roughly when it happened — it helps us find it in the logs.