Terms of Use

General

These Terms govern use of the service at live-cart.com and its subdomains. The provider is Live-cart.

Commercial terms — plans, payment, duration — are set out separately in the Public Offer. Personal data handling is described in the Privacy Policy. Together these three documents form the agreement between you and us.

By registering you confirm that you have read and accept these Terms. If you do not agree with them, do not use the service.

Your account

• The service is intended for businesses. By registering you confirm that you are acting for business purposes and are entitled to do so.
• Registration details must be accurate and the email address must be one you monitor: confirmations, invoices and important notices are sent there.
• You are responsible for keeping your password safe and for everything done under your account. If you notice unauthorised access, change the password immediately and tell us.
• One account, one shop. Reselling access to third parties as a service is not permitted.

What we actually provide

Live-cart is a shop page that runs alongside your stream, plus a dashboard to manage it. To avoid any misunderstanding, stated plainly:

• we do not host streams. You broadcast on TikTok, Instagram or elsewhere under those platforms’ rules; we are not involved;
• we are not a party to the sale between you and the buyer. You are the seller, and you are responsible for the goods, delivery, returns and settlement with the buyer;
• we do not receive buyers’ payments. Money goes directly to your own account with the payment provider you connected. We are not a payment intermediary and take nothing out of a buyer’s payment;
• we are not a delivery operator. Carrier integrations today perform branch lookup only; you create waybills yourself.

Seller obligations

Because you are the seller, the seller’s obligations are yours. In particular, you agree to:

• give buyers your own business details and contacts as required by Ukrainian e-commerce and consumer protection law;
• sell only what may lawfully be sold, and hold any permits or licences required;
• describe goods, prices and delivery times accurately;
• discharge your own obligations as controller of your buyers’ personal data;
• handle buyer enquiries, returns and complaints.

Acceptable use

When using the service you must not:

• trade in restricted or prohibited goods — including weapons, narcotics, counterfeits or stolen property;
• mislead buyers about goods, price, availability or delivery terms;
• attempt to access other shops, data or accounts;
• place excessive load on the service, circumvent technical limits, or bulk-extract other parties’ data;
• use the service to send spam;
• infringe third-party intellectual property rights.

Your content and our rights

Everything you upload stays yours — products, descriptions, photographs, logo, customer base. We acquire no ownership of it and will not use it to promote ourselves without your separate agreement.

You grant us a limited right to store, reproduce and display that content strictly as far as running the service requires: showing your shop page to buyers, taking backups, and serving images.

Rights in the service itself — the software, the interface, and the Live-cart name and logo — remain ours.

Service availability

We aim to keep the service running continuously, but we do not guarantee uninterrupted operation and offer no service level agreement. Planned maintenance and outages are possible, including through the fault of infrastructure providers.

We continue to develop the service and may change or discontinue individual features. We will give advance notice by email of material changes that reduce what you get.

Liability

The service is provided “as is”. To the extent permitted by law we are not liable for:

• lost profit or lost revenue;
• the conduct of buyers, or their failure to pay for orders;
• the operation of third-party services you connected — payment providers, carriers, CRMs;
• the operation of the platforms you stream on;
• data loss caused by your own actions;
• the consequences of data being sent to addresses you configured yourself (webhooks).

Our aggregate liability in any circumstances is limited to the amount you actually paid for the service in the three months preceding the event.

These limits do not apply where the law does not allow them.

Suspension and termination

You may stop using the service at any time. The termination procedure and what happens to a paid period are set out in the Public Offer.

We may restrict or suspend access if:

• these Terms are breached, in particular the acceptable use rules;
• your activity threatens the service or other shops;
• the law requires it.

Except where delay would create risk, we will warn you first and allow a reasonable period to put the breach right.

Note separately: a shop page goes offline once the account balance has been negative for more than 7 days. That is not a penalty but the ordinary consequence of non-payment — and the dashboard stays available throughout. Details are in the Public Offer.

Governing law and disputes

These Terms are governed by the law of Ukraine. Disputes are to be resolved by negotiation and, failing that, by a court under Ukrainian law.

We may amend these Terms. The current version is always on this page and the date it last changed is shown at the top. We will give at least 10 days’ notice by email of material changes before they take effect.

Questions: [email protected].